Orders are processed and shipped Monday through Friday, from our studio in Brooklyn, New York.
Your order will dispatch within 2 business days and within 1 business day for express orders. Transit times do not include Saturday, Sunday or public holidays.
Shipping cut off time is 3pm EST. Orders made after 3pm EST will be shipped out the next business day.
Buyer will first receive an order confirmation, then a shipment confirmation email with the tracking number once the order has been processed through the shipping partner you chose when purchasing.
Our shipping partners do not operate on weekends. If you have received a shipment confirmation over the weekend, your order will be picked up by the end of the next business day.
Please be aware that once your shipment has been processed and dispatched, it could take several hours before your number will be trackable with our shipping partner after it has been picked up.
We ship worldwide! All shipments are weight based and will be calculated at checkout. Shipping is complimentary on all orders over $200.
We offer free local pickups for customers who live in the New York City area. You will be prompted to choose local pickup at checkout.
We do not refund original or return shipping costs, shipping costs will only be refunded when the return is a result of our error.
We are not responsible for delayed, lost or stolen packages, some orders may experience customs delays and we have no control over these delays.
International Customers – Please allow extra time for your orders to pass through customs. Nu Swim is not responsible for any import duties or taxes which may apply, or for any consequent delays that these may create. If your package has arrived in the destination country and you have not received it, we suggest you contact your local postal service or customs office for further information.
TAXES & DUTIES
New York State residents will be charged 4% State Tax, in addition to a County Tax based on the county in which you reside.
International Customers – Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis, and the recipient is responsible for paying all international customs and clearance related duty/tax. Nu Swim is not responsible for payment of this duty. Please check with your local customs authority on any customs duties or taxes that are payable by you, regulations and guidelines differ by country.
RETURNS & EXCHANGES
Nu Swim accepts returns for refund of all full price, unworn and unwashed merchandise within 14 days of the receipt of your order. While we provide swimwear liners, try-on with underwear is required. All items that are returned for exchange or refund must have their original swimwear liners and packaging.
Return Shipping Costs – buyer is responsible for any return shipping costs. US customers will be charged $6.95 for a return label from our US Return Portal. If you are having trouble accessing the US Return Portal and need help retrieving a return shipping label, please contact customer service and we will email you a return label.
Please note: Returns and Exchanges are processed on Friday of each week. Please contact customer service if you need your refund or exchange to be expedited.
Refunds: Your refund will be processed as soon as possible, but allow up to 7 days for your refund to be processed. Please note that your financial institution may take longer to reflect the transaction, in which we have no control over.
We hold the right to deny refunds if the merchandise returned does not meet our return policy requirements.
All sales are final after 14 days of purchase.
EXCHANGES – US CUSTOMERS
One free exchange is offered for full price items, and is dependent on availability. If the item you wish to exchange is out of stock, we will contact you for next steps.
Restocking Fee – we can offer one free exchange, but if you wish to exchange your item more than once, we charge a $10 restocking fee which will be deducted from your refund.
We reserve the right to refuse an exchange if it does not meet our standards for refund.
EXCHANGES – INTERNATIONAL CUSTOMERS
We do not currently offer free exchanges for Non-US customers due to high shipping costs. You will receive a store credit in the form of a gift certificate if you wish to exchange your item for another size or style. We do continue to offer full refund for full price items to all customers.
All items discounted from their original price, found on our SALE page, are considered Final Sale.